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Resolved
PlayerFirst is having issues processing refunds on payments made before 10/1.
Oct 9, 2024 at 10:46am UTC
Affected services
Sales & Invoices
Resolved
Oct 9, 2024 at 10:46am UTC
10/10/2024 - We are waiting for WorldPay to restore the closed merchant IDs.
10/9/2024 - We are having issues processing refunds for payment made before 10/1 right now.
PF staff are contacting WorldPay about this. It appears to have to do with processing refunds against some merchant IDs that were closed in WorldPay last week.
We do not see any comparable issue for running payments. This seems to just be refunds.
Affected services
Sales & Invoices