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PlayerFirst is having issues processing refunds on payments made before 10/1.
Oct 09 at 03:46am PDT
Affected services
Sales & Invoices
Resolved
Oct 09 at 03:46am PDT
10/10/2024 - We are waiting for WorldPay to restore the closed merchant IDs.
10/9/2024 - We are having issues processing refunds for payment made before 10/1 right now.
PF staff are contacting WorldPay about this. It appears to have to do with processing refunds against some merchant IDs that were closed in WorldPay last week.
We do not see any comparable issue for running payments. This seems to just be refunds.
Affected services
Sales & Invoices