Incidents | 3Step Sports Incidents reported on status page for 3Step Sports https://servicehealth.playerfirsttech.com/ https://d1lppblt9t2x15.cloudfront.net/logos/6417a0b56706846fe2013565d2164920.png Incidents | 3Step Sports https://servicehealth.playerfirsttech.com/ en Service is degraded for registrations. https://servicehealth.playerfirsttech.com/incident/625340 Thu, 24 Jul 2025 20:22:00 -0000 https://servicehealth.playerfirsttech.com/incident/625340#acfc0b9f50c1826ffadd7a71081777c4d93dcc80666e4f2f7c5f350c94f2798f Service is currently degraded for registrations. We are actively working to restore service to expected performance. Icons throughout PlayerFirst aren't displaying. https://servicehealth.playerfirsttech.com/incident/542592 Wed, 09 Apr 2025 14:47:00 -0000 https://servicehealth.playerfirsttech.com/incident/542592#bc0b3ffe4cfb705b8bb124edc9c8448e8115f59e3c0e40fcbec985ae5e27d42e The PlayerFirst font kit was accidentally deleted. We're working to restore them as quickly as possible. We hope to have them restored in the next hour. PlayerFirst is having issues processing refunds on payments made before 10/1. https://servicehealth.playerfirsttech.com/incident/441883 Wed, 09 Oct 2024 10:46:00 -0000 https://servicehealth.playerfirsttech.com/incident/441883#42bc750f776f2c00e5569fb6905b8cfe912d20a43879c6a1a46131d5080178ec 10/10/2024 - We are waiting for WorldPay to restore the closed merchant IDs. 10/9/2024 - We are having issues processing refunds for payment made before 10/1 right now. PF staff are contacting WorldPay about this. It appears to have to do with processing refunds against some merchant IDs that were closed in WorldPay last week. We do not see any comparable issue for running payments. This seems to just be refunds. ClassFinder Issues https://servicehealth.playerfirsttech.com/incident/416037 Mon, 19 Aug 2024 13:16:00 -0000 https://servicehealth.playerfirsttech.com/incident/416037#dc706696668d663f6129da9a528ba3a7c52debcc79422ed4b321dcb503f07626 When saving a program, admin are receiving an alert that reads, the Activity Type and Accounting Group for the program cannot be found within Class Finder. This alert appears even though the Activity Type and Accounting Group exist within Class Finder. This also results in the changes to the program NOT saving. The dev team is working to address the issue now. Invoice Details: Invoice Item names aren't displaying on Concession Allocation Modal https://servicehealth.playerfirsttech.com/incident/405781 Mon, 29 Jul 2024 21:54:00 -0000 https://servicehealth.playerfirsttech.com/incident/405781#9434e379338c1cec461b2561cb0cd17f5a34890a53651f704a249fb6a3d19112 When adding a concession to an invoice, after clicking "Save Payment", the Concession Allocation Modal appears, but most line-item names are left blank. This makes it difficult to correctly allocate the concession. Admin can work around this by saving the incorrect allocation, then updating the allocation by clicking the newly saved concession and clicking "Edit Allocation". Front End Registration: Add-on Issues https://servicehealth.playerfirsttech.com/incident/405696 Mon, 29 Jul 2024 17:08:00 -0000 https://servicehealth.playerfirsttech.com/incident/405696#f55610d517ba1532a74eeb09020a8793a14e6a6f94c23eb6e53d87ec716bd254 Selected add-ons are displaying in a client's cart intermittently and the add-on's cost is being changed to $0. 7/2/24 - Customer receives an Error when trying to make a payment with payment link https://servicehealth.playerfirsttech.com/incident/392489 Tue, 02 Jul 2024 12:30:00 -0000 https://servicehealth.playerfirsttech.com/incident/392489#dea20c651f68498941b3365e193bdd7384ea2e0fc4039f3c4ac2ce886c39325c Payment link from https://pf-support.playerfirsttech.com/my/payments/ is current given an Error after payment amount is selected.