Incidents reported on status page for 3Step Sports https://servicehealth.playerfirsttech.com/ https://d1lppblt9t2x15.cloudfront.net/logos/6417a0b56706846fe2013565d2164920.png https://servicehealth.playerfirsttech.com/ en https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 03:07:38 +0000 https://servicehealth.playerfirsttech.com/#974f3d9ef61762f088cf0562dd2214054b8e889fc00a2c40e34e40114a7d034d Website Service recovered https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 03:07:33 +0000 https://servicehealth.playerfirsttech.com/#edd0c70e361272990e7806cc517dead86135e732474d5dd41a363c550317579a Access App recovered https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 03:06:54 +0000 https://servicehealth.playerfirsttech.com/#76c0dc255e1223a403772c7ffd10b14a31e670633c7c3873799ecacd6fc22918 PlayerFirst Application recovered https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 03:06:44 +0000 https://servicehealth.playerfirsttech.com/#dc387bc9ae4784bf5e9fb9453d86e6f33107687024afbaaf89f3e7f807a97b8a Club App recovered https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 03:06:10 +0000 https://servicehealth.playerfirsttech.com/#1885fce440d3cfbdb1c4b24c155a6947b72baa808456ec76e8b4360d80da407d PlayerFirst Database recovered https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 03:06:03 +0000 https://servicehealth.playerfirsttech.com/#8cdd7d378895fb1e26150c8c32ca1d34854318e7ad4f7645c699ba29550f1888 Registrations recovered https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 02:14:18 +0000 https://servicehealth.playerfirsttech.com/#76c0dc255e1223a403772c7ffd10b14a31e670633c7c3873799ecacd6fc22918 PlayerFirst Application went down https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 02:14:00 +0000 https://servicehealth.playerfirsttech.com/#8cdd7d378895fb1e26150c8c32ca1d34854318e7ad4f7645c699ba29550f1888 Registrations went down https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 02:13:44 +0000 https://servicehealth.playerfirsttech.com/#974f3d9ef61762f088cf0562dd2214054b8e889fc00a2c40e34e40114a7d034d Website Service went down https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 02:13:40 +0000 https://servicehealth.playerfirsttech.com/#1885fce440d3cfbdb1c4b24c155a6947b72baa808456ec76e8b4360d80da407d PlayerFirst Database went down https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 02:13:35 +0000 https://servicehealth.playerfirsttech.com/#dc387bc9ae4784bf5e9fb9453d86e6f33107687024afbaaf89f3e7f807a97b8a Club App went down https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 02:13:27 +0000 https://servicehealth.playerfirsttech.com/#edd0c70e361272990e7806cc517dead86135e732474d5dd41a363c550317579a Access App went down https://servicehealth.playerfirsttech.com/ Fri, 21 Nov 2025 09:48:48 +0000 https://servicehealth.playerfirsttech.com/#b92e36b3f398c24f85cfcc9e57d97a03ba82ed5d32a52d4c4e25d1edfc242589 Website Service recovered https://servicehealth.playerfirsttech.com/ Fri, 21 Nov 2025 09:46:12 +0000 https://servicehealth.playerfirsttech.com/#b92e36b3f398c24f85cfcc9e57d97a03ba82ed5d32a52d4c4e25d1edfc242589 Website Service went down https://servicehealth.playerfirsttech.com/ Fri, 21 Nov 2025 09:38:53 +0000 https://servicehealth.playerfirsttech.com/#5bb96600a09d50139b5b701659673c4e8d9be0806f9c0924dfb3d70aeef5ff2b PlayerFirst Application recovered https://servicehealth.playerfirsttech.com/ Fri, 21 Nov 2025 09:38:48 +0000 https://servicehealth.playerfirsttech.com/#66046427b429fbb9f9c53a29482baa7058faefc156980b5e4214994cd9d35cde Website Service recovered https://servicehealth.playerfirsttech.com/ Fri, 21 Nov 2025 09:36:57 +0000 https://servicehealth.playerfirsttech.com/#9a91e0cb8979ce401f58471e04398a102bc1324130d8873d812ed8376ea10767 Registrations recovered https://servicehealth.playerfirsttech.com/ Fri, 21 Nov 2025 09:36:22 +0000 https://servicehealth.playerfirsttech.com/#5bb96600a09d50139b5b701659673c4e8d9be0806f9c0924dfb3d70aeef5ff2b PlayerFirst Application went down https://servicehealth.playerfirsttech.com/ Fri, 21 Nov 2025 09:34:27 +0000 https://servicehealth.playerfirsttech.com/#9a91e0cb8979ce401f58471e04398a102bc1324130d8873d812ed8376ea10767 Registrations went down https://servicehealth.playerfirsttech.com/ Fri, 21 Nov 2025 09:32:46 +0000 https://servicehealth.playerfirsttech.com/#66046427b429fbb9f9c53a29482baa7058faefc156980b5e4214994cd9d35cde Website Service went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 21:10:48 +0000 https://servicehealth.playerfirsttech.com/#43a89586341f28b1b9a5a579dc183cbcc15b5dfe3c98df99212750a621ad5388 Communications recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 21:08:37 +0000 https://servicehealth.playerfirsttech.com/#43a89586341f28b1b9a5a579dc183cbcc15b5dfe3c98df99212750a621ad5388 Communications went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:26:33 +0000 https://servicehealth.playerfirsttech.com/#9238b10e074e2073f3767fc295de37ab2ff91bf3218371f3733a044c464b47d9 Programs recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:26:15 +0000 https://servicehealth.playerfirsttech.com/#f8c03251e240ed8e76a1f2e82eb163b82f3463fe5a6a8b168bce7a4ce62c4cff PlayerFirst Application recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:23:48 +0000 https://servicehealth.playerfirsttech.com/#9238b10e074e2073f3767fc295de37ab2ff91bf3218371f3733a044c464b47d9 Programs went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:23:11 +0000 https://servicehealth.playerfirsttech.com/#55a521fa37b07a95562ab590d68c269890a58d16a5991815aca9c41692a34c8c AES recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:23:09 +0000 https://servicehealth.playerfirsttech.com/#f8c03251e240ed8e76a1f2e82eb163b82f3463fe5a6a8b168bce7a4ce62c4cff PlayerFirst Application went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:22:05 +0000 https://servicehealth.playerfirsttech.com/#1dce71b8f630143cfd9945d1be8fdfa6a83d4732fc211e4f4c6368801dff2bb6 Communications recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:21:51 +0000 https://servicehealth.playerfirsttech.com/#9c038aca12eae1e05e65ceee093b60fa2d33361a3a98637b1fd0b59af939f8bc Scheduling recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:20:26 +0000 https://servicehealth.playerfirsttech.com/#04b0deba831abf469490c8e26c625cfd9f2b3bd8746505b8d3cfade4d6e43ad2 PlayerFirst Application recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:20:16 +0000 https://servicehealth.playerfirsttech.com/#0368f0b8e4918720c3a7bb784a823d3dc8f93142d4e20d3af07ad8c0ca878ed2 Profiles & Accounts recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:20:11 +0000 https://servicehealth.playerfirsttech.com/#71a2b7eda2616ddf49112c2e67b7c93b0f95766022a13bc72a2292cc200ae75d PlayerFirst Database recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:20:07 +0000 https://servicehealth.playerfirsttech.com/#fa78f92177f8df91a24f6b98579996ce567d50d3e9a3967673d078741fbb2016 Programs recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:19:57 +0000 https://servicehealth.playerfirsttech.com/#377c206be96e788247ac68d466d26b8e50954b8d297c64c780ebdb50037a2ac8 Club App recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:19:52 +0000 https://servicehealth.playerfirsttech.com/#030320ba1c9b9b10c600a5dbdb61bbd4b79e1589ffb1f6b50aae7312f90583e6 Access App recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:19:46 +0000 https://servicehealth.playerfirsttech.com/#e199702e5eb1aade50283a25991f256a7f2e72f39a911ccdd71a22cd7c60d673 Website Service recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:19:37 +0000 https://servicehealth.playerfirsttech.com/#d3aab2abb208acd5c08efdc63360b0c41710dd674e8b1dd8cd0059839f640bb5 Registrations recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 20:19:31 +0000 https://servicehealth.playerfirsttech.com/#b6fdc5c0e8cdaa71eab357de6f3d044e2659eae7d28ae473b7abd8f46ad9ad7e Sales & Invoices recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 19:47:57 +0000 https://servicehealth.playerfirsttech.com/#b6fdc5c0e8cdaa71eab357de6f3d044e2659eae7d28ae473b7abd8f46ad9ad7e Sales & Invoices went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 19:47:32 +0000 https://servicehealth.playerfirsttech.com/#e7aa0c5542c52e5ea94cf127a322e2153fbab3400d98a84ceeca0935ae720478 Sales & Invoices recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 19:42:11 +0000 https://servicehealth.playerfirsttech.com/#d3aab2abb208acd5c08efdc63360b0c41710dd674e8b1dd8cd0059839f640bb5 Registrations went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 19:37:26 +0000 https://servicehealth.playerfirsttech.com/#d78bb0fc5f61db8775ae47bc595bd91f8cd30fa31430456648c725cf494e9a76 Registrations recovered https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 15:48:41 +0000 https://servicehealth.playerfirsttech.com/#e199702e5eb1aade50283a25991f256a7f2e72f39a911ccdd71a22cd7c60d673 Website Service went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 15:47:35 +0000 https://servicehealth.playerfirsttech.com/#e7aa0c5542c52e5ea94cf127a322e2153fbab3400d98a84ceeca0935ae720478 Sales & Invoices went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 15:47:29 +0000 https://servicehealth.playerfirsttech.com/#030320ba1c9b9b10c600a5dbdb61bbd4b79e1589ffb1f6b50aae7312f90583e6 Access App went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 15:46:50 +0000 https://servicehealth.playerfirsttech.com/#71a2b7eda2616ddf49112c2e67b7c93b0f95766022a13bc72a2292cc200ae75d PlayerFirst Database went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 15:46:36 +0000 https://servicehealth.playerfirsttech.com/#0368f0b8e4918720c3a7bb784a823d3dc8f93142d4e20d3af07ad8c0ca878ed2 Profiles & Accounts went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 15:46:36 +0000 https://servicehealth.playerfirsttech.com/#377c206be96e788247ac68d466d26b8e50954b8d297c64c780ebdb50037a2ac8 Club App went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 15:45:59 +0000 https://servicehealth.playerfirsttech.com/#9c038aca12eae1e05e65ceee093b60fa2d33361a3a98637b1fd0b59af939f8bc Scheduling went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 15:45:35 +0000 https://servicehealth.playerfirsttech.com/#1dce71b8f630143cfd9945d1be8fdfa6a83d4732fc211e4f4c6368801dff2bb6 Communications went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 15:45:30 +0000 https://servicehealth.playerfirsttech.com/#04b0deba831abf469490c8e26c625cfd9f2b3bd8746505b8d3cfade4d6e43ad2 PlayerFirst Application went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 15:44:39 +0000 https://servicehealth.playerfirsttech.com/#fa78f92177f8df91a24f6b98579996ce567d50d3e9a3967673d078741fbb2016 Programs went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 15:44:02 +0000 https://servicehealth.playerfirsttech.com/#d78bb0fc5f61db8775ae47bc595bd91f8cd30fa31430456648c725cf494e9a76 Registrations went down https://servicehealth.playerfirsttech.com/ Wed, 29 Oct 2025 15:43:42 +0000 https://servicehealth.playerfirsttech.com/#55a521fa37b07a95562ab590d68c269890a58d16a5991815aca9c41692a34c8c AES went down https://servicehealth.playerfirsttech.com/incident/625340 Thu, 24 Jul 2025 20:22:00 -0000 https://servicehealth.playerfirsttech.com/incident/625340#acfc0b9f50c1826ffadd7a71081777c4d93dcc80666e4f2f7c5f350c94f2798f Service is currently degraded for registrations. We are actively working to restore service to expected performance. https://servicehealth.playerfirsttech.com/incident/542592 Wed, 09 Apr 2025 14:47:00 -0000 https://servicehealth.playerfirsttech.com/incident/542592#bc0b3ffe4cfb705b8bb124edc9c8448e8115f59e3c0e40fcbec985ae5e27d42e The PlayerFirst font kit was accidentally deleted. We're working to restore them as quickly as possible. We hope to have them restored in the next hour. https://servicehealth.playerfirsttech.com/incident/441883 Wed, 09 Oct 2024 10:46:00 -0000 https://servicehealth.playerfirsttech.com/incident/441883#42bc750f776f2c00e5569fb6905b8cfe912d20a43879c6a1a46131d5080178ec 10/10/2024 - We are waiting for WorldPay to restore the closed merchant IDs. 10/9/2024 - We are having issues processing refunds for payment made before 10/1 right now. PF staff are contacting WorldPay about this. It appears to have to do with processing refunds against some merchant IDs that were closed in WorldPay last week. We do not see any comparable issue for running payments. This seems to just be refunds. https://servicehealth.playerfirsttech.com/incident/416037 Mon, 19 Aug 2024 13:16:00 -0000 https://servicehealth.playerfirsttech.com/incident/416037#dc706696668d663f6129da9a528ba3a7c52debcc79422ed4b321dcb503f07626 When saving a program, admin are receiving an alert that reads, the Activity Type and Accounting Group for the program cannot be found within Class Finder. This alert appears even though the Activity Type and Accounting Group exist within Class Finder. This also results in the changes to the program NOT saving. The dev team is working to address the issue now. https://servicehealth.playerfirsttech.com/incident/405781 Mon, 29 Jul 2024 21:54:00 -0000 https://servicehealth.playerfirsttech.com/incident/405781#9434e379338c1cec461b2561cb0cd17f5a34890a53651f704a249fb6a3d19112 When adding a concession to an invoice, after clicking "Save Payment", the Concession Allocation Modal appears, but most line-item names are left blank. This makes it difficult to correctly allocate the concession. Admin can work around this by saving the incorrect allocation, then updating the allocation by clicking the newly saved concession and clicking "Edit Allocation". https://servicehealth.playerfirsttech.com/incident/405696 Mon, 29 Jul 2024 17:08:00 -0000 https://servicehealth.playerfirsttech.com/incident/405696#f55610d517ba1532a74eeb09020a8793a14e6a6f94c23eb6e53d87ec716bd254 Selected add-ons are displaying in a client's cart intermittently and the add-on's cost is being changed to $0. https://servicehealth.playerfirsttech.com/incident/392489 Tue, 02 Jul 2024 12:30:00 -0000 https://servicehealth.playerfirsttech.com/incident/392489#dea20c651f68498941b3365e193bdd7384ea2e0fc4039f3c4ac2ce886c39325c Payment link from https://pf-support.playerfirsttech.com/my/payments/ is current given an Error after payment amount is selected.