Incidents reported on status page for 3Step Sports https://servicehealth.playerfirsttech.com/ https://d1lppblt9t2x15.cloudfront.net/logos/6417a0b56706846fe2013565d2164920.png https://servicehealth.playerfirsttech.com/ en https://servicehealth.playerfirsttech.com/ Tue, 17 Feb 2026 22:46:28 +0000 https://servicehealth.playerfirsttech.com/#c24c5050d08c34447f117cb77655f3c730f3e24a92361033d93fbf20e0eaed50 Access App recovered https://servicehealth.playerfirsttech.com/ Tue, 17 Feb 2026 22:40:29 +0000 https://servicehealth.playerfirsttech.com/#c24c5050d08c34447f117cb77655f3c730f3e24a92361033d93fbf20e0eaed50 Access App went down https://servicehealth.playerfirsttech.com/ Tue, 17 Feb 2026 22:30:29 +0000 https://servicehealth.playerfirsttech.com/#730cabd6087e5b4fea6618760ccfc50ec587fee87827415b9cab2f2ad49dcd0b Club App recovered https://servicehealth.playerfirsttech.com/ Tue, 17 Feb 2026 22:27:30 +0000 https://servicehealth.playerfirsttech.com/#730cabd6087e5b4fea6618760ccfc50ec587fee87827415b9cab2f2ad49dcd0b Club App went down https://servicehealth.playerfirsttech.com/ Tue, 17 Feb 2026 21:45:23 +0000 https://servicehealth.playerfirsttech.com/#a5f54adf0ca4a2a1bb98f5a087b2e92de26a175e4058332c936c0f9a446cbbf9 Access App recovered https://servicehealth.playerfirsttech.com/ Tue, 17 Feb 2026 21:44:33 +0000 https://servicehealth.playerfirsttech.com/#58c0b125141835e705950d6556d1135779f4e72cab4f0a2a0c22c4e6df2266f6 Club App recovered https://servicehealth.playerfirsttech.com/ Tue, 17 Feb 2026 21:37:38 +0000 https://servicehealth.playerfirsttech.com/#58c0b125141835e705950d6556d1135779f4e72cab4f0a2a0c22c4e6df2266f6 Club App went down https://servicehealth.playerfirsttech.com/ Tue, 17 Feb 2026 21:37:24 +0000 https://servicehealth.playerfirsttech.com/#a5f54adf0ca4a2a1bb98f5a087b2e92de26a175e4058332c936c0f9a446cbbf9 Access App went down https://servicehealth.playerfirsttech.com/ Wed, 28 Jan 2026 00:23:29 +0000 https://servicehealth.playerfirsttech.com/#a4bac4a3fe5369086c09718002505097259459c449b4b1b0a6b8dcad1e2f67c2 Club App recovered https://servicehealth.playerfirsttech.com/ Wed, 28 Jan 2026 00:20:15 +0000 https://servicehealth.playerfirsttech.com/#a4bac4a3fe5369086c09718002505097259459c449b4b1b0a6b8dcad1e2f67c2 Club App went down https://servicehealth.playerfirsttech.com/ Wed, 28 Jan 2026 00:00:28 +0000 https://servicehealth.playerfirsttech.com/#81c5b7bff624e26b26126ce5bd851b152cfdafa3b739ce79e5e1a2613a05bdf5 Access App recovered https://servicehealth.playerfirsttech.com/ Tue, 27 Jan 2026 23:56:27 +0000 https://servicehealth.playerfirsttech.com/#81c5b7bff624e26b26126ce5bd851b152cfdafa3b739ce79e5e1a2613a05bdf5 Access App went down https://servicehealth.playerfirsttech.com/ Tue, 27 Jan 2026 22:59:34 +0000 https://servicehealth.playerfirsttech.com/#74e368a19579fe2c31dd3dac7c48c8cd9067e6aaeeec583b1e4e1e7171b7bad1 Club App recovered https://servicehealth.playerfirsttech.com/ Tue, 27 Jan 2026 22:55:39 +0000 https://servicehealth.playerfirsttech.com/#74e368a19579fe2c31dd3dac7c48c8cd9067e6aaeeec583b1e4e1e7171b7bad1 Club App went down https://servicehealth.playerfirsttech.com/ Tue, 27 Jan 2026 22:48:32 +0000 https://servicehealth.playerfirsttech.com/#dedee6c29ff6c54f2581aae0e5c5151e8e374017c4fed86d75b97a85c6c1e278 Club App recovered https://servicehealth.playerfirsttech.com/ Tue, 27 Jan 2026 22:46:26 +0000 https://servicehealth.playerfirsttech.com/#dedee6c29ff6c54f2581aae0e5c5151e8e374017c4fed86d75b97a85c6c1e278 Club App went down https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 03:07:38 +0000 https://servicehealth.playerfirsttech.com/#974f3d9ef61762f088cf0562dd2214054b8e889fc00a2c40e34e40114a7d034d Website Service recovered https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 03:07:33 +0000 https://servicehealth.playerfirsttech.com/#edd0c70e361272990e7806cc517dead86135e732474d5dd41a363c550317579a Access App recovered https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 03:06:54 +0000 https://servicehealth.playerfirsttech.com/#76c0dc255e1223a403772c7ffd10b14a31e670633c7c3873799ecacd6fc22918 PlayerFirst Application recovered https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 03:06:44 +0000 https://servicehealth.playerfirsttech.com/#dc387bc9ae4784bf5e9fb9453d86e6f33107687024afbaaf89f3e7f807a97b8a Club App recovered https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 03:06:10 +0000 https://servicehealth.playerfirsttech.com/#1885fce440d3cfbdb1c4b24c155a6947b72baa808456ec76e8b4360d80da407d PlayerFirst Database recovered https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 03:06:03 +0000 https://servicehealth.playerfirsttech.com/#8cdd7d378895fb1e26150c8c32ca1d34854318e7ad4f7645c699ba29550f1888 Registrations recovered https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 02:14:18 +0000 https://servicehealth.playerfirsttech.com/#76c0dc255e1223a403772c7ffd10b14a31e670633c7c3873799ecacd6fc22918 PlayerFirst Application went down https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 02:14:00 +0000 https://servicehealth.playerfirsttech.com/#8cdd7d378895fb1e26150c8c32ca1d34854318e7ad4f7645c699ba29550f1888 Registrations went down https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 02:13:44 +0000 https://servicehealth.playerfirsttech.com/#974f3d9ef61762f088cf0562dd2214054b8e889fc00a2c40e34e40114a7d034d Website Service went down https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 02:13:40 +0000 https://servicehealth.playerfirsttech.com/#1885fce440d3cfbdb1c4b24c155a6947b72baa808456ec76e8b4360d80da407d PlayerFirst Database went down https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 02:13:35 +0000 https://servicehealth.playerfirsttech.com/#dc387bc9ae4784bf5e9fb9453d86e6f33107687024afbaaf89f3e7f807a97b8a Club App went down https://servicehealth.playerfirsttech.com/ Sun, 11 Jan 2026 02:13:27 +0000 https://servicehealth.playerfirsttech.com/#edd0c70e361272990e7806cc517dead86135e732474d5dd41a363c550317579a Access App went down https://servicehealth.playerfirsttech.com/incident/625340 Thu, 24 Jul 2025 20:22:00 -0000 https://servicehealth.playerfirsttech.com/incident/625340#acfc0b9f50c1826ffadd7a71081777c4d93dcc80666e4f2f7c5f350c94f2798f Service is currently degraded for registrations. We are actively working to restore service to expected performance. https://servicehealth.playerfirsttech.com/incident/542592 Wed, 09 Apr 2025 14:47:00 -0000 https://servicehealth.playerfirsttech.com/incident/542592#bc0b3ffe4cfb705b8bb124edc9c8448e8115f59e3c0e40fcbec985ae5e27d42e The PlayerFirst font kit was accidentally deleted. We're working to restore them as quickly as possible. We hope to have them restored in the next hour. https://servicehealth.playerfirsttech.com/incident/441883 Wed, 09 Oct 2024 10:46:00 -0000 https://servicehealth.playerfirsttech.com/incident/441883#42bc750f776f2c00e5569fb6905b8cfe912d20a43879c6a1a46131d5080178ec 10/10/2024 - We are waiting for WorldPay to restore the closed merchant IDs. 10/9/2024 - We are having issues processing refunds for payment made before 10/1 right now. PF staff are contacting WorldPay about this. It appears to have to do with processing refunds against some merchant IDs that were closed in WorldPay last week. We do not see any comparable issue for running payments. This seems to just be refunds. https://servicehealth.playerfirsttech.com/incident/416037 Mon, 19 Aug 2024 13:16:00 -0000 https://servicehealth.playerfirsttech.com/incident/416037#dc706696668d663f6129da9a528ba3a7c52debcc79422ed4b321dcb503f07626 When saving a program, admin are receiving an alert that reads, the Activity Type and Accounting Group for the program cannot be found within Class Finder. This alert appears even though the Activity Type and Accounting Group exist within Class Finder. This also results in the changes to the program NOT saving. The dev team is working to address the issue now. https://servicehealth.playerfirsttech.com/incident/405781 Mon, 29 Jul 2024 21:54:00 -0000 https://servicehealth.playerfirsttech.com/incident/405781#9434e379338c1cec461b2561cb0cd17f5a34890a53651f704a249fb6a3d19112 When adding a concession to an invoice, after clicking "Save Payment", the Concession Allocation Modal appears, but most line-item names are left blank. This makes it difficult to correctly allocate the concession. Admin can work around this by saving the incorrect allocation, then updating the allocation by clicking the newly saved concession and clicking "Edit Allocation". https://servicehealth.playerfirsttech.com/incident/405696 Mon, 29 Jul 2024 17:08:00 -0000 https://servicehealth.playerfirsttech.com/incident/405696#f55610d517ba1532a74eeb09020a8793a14e6a6f94c23eb6e53d87ec716bd254 Selected add-ons are displaying in a client's cart intermittently and the add-on's cost is being changed to $0. https://servicehealth.playerfirsttech.com/incident/392489 Tue, 02 Jul 2024 12:30:00 -0000 https://servicehealth.playerfirsttech.com/incident/392489#dea20c651f68498941b3365e193bdd7384ea2e0fc4039f3c4ac2ce886c39325c Payment link from https://pf-support.playerfirsttech.com/my/payments/ is current given an Error after payment amount is selected.